When a crisis occurs, companies can become overwhelmed and struggle to keep up with customer demands. However, Levno prides itself on delivering exceptional support to its clients, even in the toughest of times. This commitment was put to the test when Cyclone Gabrielle hit New Zealand, causing significant damage to the country's infrastructure, particularly in the rural regions of the North Island. Nevertheless, Levno provided uninterrupted 24-7 support to thousands of customers, a testament to its cutting-edge remote support and monitoring capabilities.
In the aftermath of a storm like Cyclone Gabrielle, many tech companies would face significant challenges trying to manage their services. However, Levno's 24-7 Customer Success (CS) team worked tirelessly around the clock to provide farmers, processors, and supply companies with one-on-one human monitoring and alerts, which was an enormous challenge.
In a recent update, the CS team received 200 more support tickets than the typical week, with 100 support tickets coming in on Tuesday alone. Despite the number of unprecedented requests, the team was able to handle the workload with utmost diligence to ensure that all sites were brought online as quickly as possible. Furthermore, Levno's gear performed remarkably well despite the onslaught of one of the worst storms in New Zealand's history. 3.8% of milk sites were impacted by the storm and over 75% of these sites were recovered within the first two days, leaving less than 1% to remedy, many of which are in areas without power or road access. It's reassuring to know that farmers, processors, and suppliers can rely on Levno's technology to deliver results even in the most adverse of conditions.
Levno's CS team has also maintained constant contact with all major partners in the fuel and milk industries, producing several rewarding outcomes during this difficult period. In the case of fuel, the available data has helped prioritise the restoration of high-value sites that are supporting storm recovery projects, such as helicopter fuel sites, enabling the supply chain to plan their busy logistical efforts. The CS team has also been supporting milk processors in identifying farms that are urgently required for milk collections. This has helped plan and optimise logistics given the fact that a number of roads across the country have been closed due to landslides, slips, and damage to bridges. Levno's efforts have been vital in ensuring that essential infrastructure is back up and running, minimising the impact of the storm on New Zealand's rural communities.
The aftermath of Cyclone Gabrielle has highlighted the importance of reliable, adaptable, and customer-centric technology in times of crisis. Levno's ability to deliver uninterrupted support to thousands of customers, despite facing significant challenges, is a testament to the company's cutting-edge capabilities and dedicated team. By leveraging data-driven insights, maintaining constant contact with major partners, and providing one-on-one human monitoring and alerts, Levno has been able to support all customers, and ensure that farmers, processors, and suppliers can rely on Levno's technology to deliver results.